Courtesy translation. This English text is provided for convenience only. The Italian version is the only legally binding text: in case of any discrepancy, the Italian version prevails.
1. Who we are
The Telaio service is provided by Studio Corocher di Antonio Corocher, a sole proprietorship with registered office at Via Adamello 15, 31029 Vittorio Veneto (TV), Italy — VAT no. IT04743350268 (hereinafter «Studio Corocher»).
Contacts: [email protected] · Certified email (PEC): [email protected]
2. Definitions
- «Telaio» or the «Service»: the platform with which Studio Corocher builds and maintains custom web apps for local businesses.
- «Client»: the business (restaurant, bar, or other local business) that subscribes to the Service.
- «App»: the Client's custom web app, published at a dedicated address and installable on a smartphone.
- «Manager»: the private area through which the Client independently manages the content of their App.
- «End Users»: the Client's customers who browse or install the App.
3. What the Service includes
The Service includes:
- the creation of the App with the Client's brand, colours and content;
- the publication of the App at a dedicated web address, and its hosting;
- the Manager, for independent management of menus, opening hours, offers, events, specials, loyalty card and notifications;
- the QR-code materials that can be generated from the Manager;
- platform maintenance and the updates Studio Corocher releases over time.
The App may show the venue's availability, but it does not handle bookings and does not collect payments from End Users: every commercial relationship between the Client and their customers takes place outside the App.
4. Activation and account
Activation is carried out by Studio Corocher together with the Client. The Client receives Manager login credentials with a temporary password, to be replaced at first login. The Client is responsible for keeping their credentials safe and for every activity carried out through their account; in case of suspected unauthorised access they must notify Studio Corocher immediately.
The Service is reserved for businesses (professional use). By subscribing, the Client declares that they are acting in the course of their business.
5. Prices and payments
The list price of the Service is €59 per month. All prices shown are final amounts.
Founder offer (reserved for the first 50 Clients): €70 at subscription, covering the first two months of Service, then €35 per month up to and including the twelfth month from subscription. From the thirteenth month the list price applies.
Payments are handled through Stripe, with automatic monthly charges to the payment method chosen by the Client. Receipts are issued through the same platform. The initial Founder amount covers activation services and the first two months already provided, and is non-refundable once the App has gone online.
In case of non-payment, Studio Corocher may suspend the Service after notifying the Client; the Service resumes once the outstanding amount is settled.
6. Pausing the Service
A Client with a seasonal business may pause the Service for €10 per month: the App is not visible to the public and notifications are suspended, but all content, photos, the loyalty card (including the points already collected by End Users), the QR materials and Manager access are preserved. Reactivation is possible at any time and brings the App back online with all its content.
Pausing and reactivating are done independently, directly from the Manager — Settings → Area Riservata → «Pause the app» — at any time and with no need to contact support: managing the state of their own App is in the Client's hands.
7. Term, cancellation and account closure
The Service is monthly and renews automatically. There is no minimum term: the Client may cancel at any time, effective from the end of the current billing period.
Closing the account is also done independently, directly from the Manager — Settings → Area Riservata → «Close the account» — with no need to contact support. From closure, a period of 30 days begins during which the Client can reopen the account on their own, from the same place («Reopen the account»), with all content intact; before closing, the Manager offers to save a complete copy of the Client's data. Once the 30 days have passed, the account, its content, photos and logins are deleted permanently and irreversibly — including the security copies described in point 6 of the Privacy Policy, whose deletion is completed within 24 hours.
8. Client content and responsibilities
The content uploaded to the App (texts, menus, prices, photos, trademarks) remains the Client's property; the Client grants Studio Corocher only the licence needed to host it and display it in the App for the duration of the Service.
The Client is solely responsible for their content, and in particular:
- for the accuracy and currency of the menus and prices shown to the public;
- for allergen and dietary information: the App provides a tool to display it, but the correctness and completeness of what is declared — and compliance with applicable food regulations — remain the Client's responsibility;
- for holding the rights to the photos and trademarks they upload;
- for a proper use of notifications: communications relevant to their own business, never unlawful or misleading content.
Studio Corocher may remove manifestly unlawful content, notifying the Client.
9. Personal data protection
For End Users' personal data processed through the App, the Client is the data controller and Studio Corocher acts as data processor pursuant to art. 28 of Regulation (EU) 2016/679 («GDPR»), under the terms described in the Privacy Policy, which forms an integral part of this agreement as regards roles, security measures, sub-processors and retention periods. The App is designed for data minimisation: End Users do not register, and the loyalty card is anonymous.
For the Client's own data (account, billing, communications), the controller is Studio Corocher: see the same Privacy Policy.
10. Service level, maintenance and backups
Studio Corocher undertakes to keep the Service available and up to date with professional diligence, without however guaranteeing a minimum availability level: the Service relies on qualified third-party infrastructure (hosting, database, payments), over whose operation and technical choices Studio Corocher has no power of intervention. Outages, failures, maintenance or changes decided by those providers are not attributable to Studio Corocher. Studio Corocher's own maintenance work that causes noticeable interruptions will, where possible, be scheduled at times of minimal impact.
The Manager gives the Client the ability to save a complete copy of their own data (content and photos) — Settings → Area Riservata → «Backup»: it is the Client's responsibility to download it periodically.
11. Intellectual property
The Telaio platform — the software, the system design, its components and the Telaio™ mark — is and remains the property of Studio Corocher. The Service does not transfer to the Client any right over the platform, only the right to use the App for the duration of the relationship. Copying, decompiling or reusing the platform outside the Service is not permitted.
12. Limitation of liability
To the extent permitted by law, Studio Corocher is not liable for indirect damages (such as loss of profit or of customers) nor for damages arising from causes not attributable to it, including malfunctions of third-party infrastructure, of the network or of users' devices. In any event, Studio Corocher's total liability is limited to the amount paid by the Client for the Service in the 12 months preceding the event. Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence.
13. Changes to the Service and to these Terms
The Service evolves over time: platform updates and improvements are included in the fee. Studio Corocher may update these Terms; material changes will be communicated to the Client (by email or through the Manager) at least 30 days in advance. Use of the Service after that period constitutes acceptance; if the Client disagrees, they may cancel under art. 7.
14. Communications
Communications about the Service are sent to the email address provided by the Client and, for formal matters, by certified email (PEC). Studio Corocher's contact details are listed in art. 1.
15. End Users
For End Users the App is free and requires no registration. The content shown (menus, prices, opening hours, offers) is published by the venue, which is responsible for it. The use of data is described in the Privacy Policy.
16. Governing law and jurisdiction
These Terms are governed by Italian law. Any dispute with the Client (a business-to-business relationship) falls under the exclusive jurisdiction of the Court of Treviso, Italy.